The newly appointed Registrar of the Joint Admissions and Matriculation Board (JAMB), Prof. Segun Aina, has introduced a five-year strategic plan aimed at transforming the examination body into Africa’s leading technology-driven and accessible assessment institution.

According to a statement issued by JAMB’s Acting Director of Public Affairs and Protocol, Fabian Benjamin, the initiative, titled “JAMB 2031: Building Trust, Reducing Trauma,” was unveiled on Aina’s first day in office. The roadmap is designed to guide the Board’s activities over the next five years.

The strategic agenda is built around two broad objectives, five key pillars, and seven flagship projects focused on improving efficiency, transparency, and innovation in JAMB’s operations. Aina said the Board would remain committed to ensuring fair, secure, and merit-based access to higher education through transparent registration processes and credible examinations.

The first pillar, Integrity, focuses on strengthening public confidence by adopting internationally recognised standards such as ISO 27001 certification, conducting independent technology audits, and improving institutional transparency.

The second pillar, Service, seeks to enhance customer satisfaction by improving communication and engagement with candidates, parents, tertiary institutions, and other stakeholders. The Governance pillar aims to strengthen accountability, performance monitoring, contract management, and operational efficiency.

On technology, Aina said JAMB would expand its digital infrastructure by introducing scalable mobile and web platforms, while also leveraging artificial intelligence and data analytics to improve decision-making and service delivery. The fifth pillar, Partnerships, is expected to strengthen collaboration with financial institutions, fintech companies, educational organisations, and international partners to promote innovation.

To implement the reform agenda, the Board plans to undertake seven major projects, including a comprehensive review of its technology infrastructure, the attainment of ISO 27001 information security certification, the launch of a unified JAMB mobile application, improved strategic communication, the establishment of a centralised customer service platform, the adoption of a paperless digital administration system, and enhanced staff welfare and professional development.

Aina emphasised that while technology would play a critical role in JAMB’s transformation, the people behind the institution would remain its greatest strength. He reaffirmed the Board’s commitment to fairness, transparency, and integrity, noting that every candidate represents the aspirations of Nigerian families.

He also encouraged staff members to embrace innovation, professionalism, and teamwork, describing his appointment as both a privilege and a responsibility. Aina pledged to build on the achievements of his predecessor, Prof. Is-haq Oloyede, by strengthening institutional systems, improving service delivery, and positioning JAMB as a global model for technology-driven examination and admissions administration.